www.purobest.com has a No Return / No Cancellation Policy. Orders once placed cannot be cancelled by the customers. They should write to support@purobest.com for cancellation of their order and IHTPL reserves the right to accept or deny this request.

Goods once delivered cannot be returned unless specifically approved by IHTPL. Customers should write to support@purobest.com for cancellation of their order and IHTPL reserves the right to accept or deny this request.

If the goods are damaged in transit or are different from what were ordered, then customers should refuse to accept the goods and inform us on support@purobest.com so that we can take action against the delivery partner. Goods once accepted will be assumed to be as per order / have been delivered in good condition and no claims will be entertained in this regard.

We reserve the right to cancel the order if the goods are out of stock or not available.

If your order is canceled after your credit/debit card has been charged, the said amount will be reversed back in your Card Account between 3-14 working days.

We will seek authorization on your Card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured/charged. If however the same is charged to your card/bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. It will take 3-14 working days for such refund.

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, www.purobest.com reserves the right to cancel pending and future orders without any liability. www.purobest.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in the pricing of product on the website and stock unavailability. We may also require additional verifications or information before accepting any order. If your order is canceled after your card has been charged, the said amount will be reversed to your Card Account in 3-14 working days. Any promotional voucher used for the canceled orders may not be refunded.